Seeing 'No Accounts' when accessing Invoxy


1 comment

  • Official comment
    Nicky Clark

    This screen means the contact has logged into Invoxy but doesn't have access to any Invoxy accounts with that email address. Any user (admins, resources, contacts, or consultants) could run into this issue, and the usual culprit would be one of the following reasons:

    • The user has never had access to your company - they may have simply registered a fresh Invoxy login by mistake, which isn't associated with an Invoxy account yet. This could occur if you've invited them but they haven't accepted your invite yet, or if you've never invited them into Invoxy. This is particularly common for contacts, who usually just approve timesheets from their emails rather than logging in. 
    • The user has had their access revoked. If they were previously able to log into your account, it may be that an administrator has removed their access.
    • They normally log into your Invoxy account and their access is still active, but in this instance they have logged in with a different email address.

    In any of these cases, you can check their current access settings in either the People tab or the User Access tab.  

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