If you have time entries that won't pull into a pay run are a number of possible causes, which you can troubleshoot using the steps below.
Pay Summary Screen
The Pay Summary screen is a great place to check what time is payable to your candidates. Use the Select Period dropdown to specify the period you're interested in and you'll then be shown the totals for each employee for that period.
Use the Approved Time column to ensure that all time for the period is approved.
If the Paid Time column shows that all time is already paid then you'll find the pay under Payments > Sent.
If there is time that is Approved but not Paid but the Total Payable is $0 then check the No Pay Rate section below.
If you have the Time Requires Approval setting checked under Manage > Settings then time will need to be Approved before it can be paid or invoiced. Here we can see that only Bianca's time has been Approved:
Aaron and Amy's time will need to be approved before it can be paid.
If the time is showing as Approved in the Week Summary it can also be worth checking that the time wasn't simply approved after you tried to create the pay run. Under Time > Approvals > Complete find the approval and check the time stamp - if it was approved after you created the pay then that will be why the time wasn't included in the pay. If you try creating the pay now it should process as per usual.
You'll also need to check that the time hasn't already been included in another pay - under Time > Week Summary view the time entries and check that they don't have orange Paid icons on them. Here we can see that Aaron and Amy have both been paid and invoiced, but Bianca's time is yet to be paid:
Creating a pay run for this week will produce a pay for Bianca's time, but as Amy and Aaron's time has already been paid Invoxy won't produce new pays for them.
You should also check under Pays > Payments > Draft to ensure you don't have any draft pay runs for the time, as time entries won't show orange Paid icons until the payments are Sent.
No Pay Rate
If the Resource Rate on the placement is set to $0 then the time will not be paid, as there is no value to pay the Resource for.
Similarly, if the Work type the time is recorded against has a Pay Rate Modifier of x0, $0, or 0% then there is no rate to pay.
It's important to note that rates are applied to time entries at the time they're created (very important for when rate changes go into effect), so if the pay rate on the placement or work was 0 at the time the entries were recorded then simply updating the Pay Rate won't update the rates on any existing time entries.
To update the time entry rate, you would need to delete and re-enter the time entries after updating the rate.
If you're uncertain of the rate certain time entries have been recorded at, or you want to check the Paid status of a large number of time entries at once, you can use an Insights Report with the following settings to check time entries:
On the Filters tab you should also filter to the date range and/or resource you're interested in.
The Approved and Paid columns indicate whether the time is approved and has been included in a Sent pay or not, and the Resource Rate column shows the rate at which the entry has been recorded.
If you're unable to identify why your time isn't being included in a pay run please contact the team at email@example.com and provide any details you found in the above steps so that we can help you look into it.